At this stage, we are not able to offer combined shipping.
If you want to change the address in your account then you need to log into your account and click on Address Manager, then click on Edit My Address which is mentioned beside the default address. Fill out all the detailed address information which is asked. Once all this is done click on the Save button and your address will be changed.
Please check it once maybe your family or neighbours have signed for you. Once you know that it has not been signed then please contact our customer service representative.
Once your item is dispatched from our warehouse, we will send you an email that will contain your parcels consignment number. On the other hand, you can also check order as well as tracking details by login to My Account on filtecraf.com. If you want to track and trace FedEx, USPS and UPS then you need to visit: https://www/ups.com/us/en/global.page, https://www.fedex.com/en-us/home.html, https://www.usps.com/.
According to the product size that customers have ordered, we choose the courier companies like FedEx, USPS and UPS.
Mainly all the items are received within 2-5 business days. But if there are any public holidays in between, the shipping times are going to get affected because manufacturers, as well as couriers, limit their operations at these times.
Right now we are not able to provide a pickup as we are trying to ensure that you get your goods as early as possible by limiting its delivery methods. Providing a pickup service is going to obscure our logistics process as well as hindrance the delivery time for all customers.
The moment your payment fails, make sure that you inform us about the error code or error message as well as leave us your email. We will contact you soon through email or live chat.
The major problem for your credit card payment failure is that your credit card has been frequently refunded. We recommend you to use PayPal as we have professional customer service in order to assist you for completing the order.
If your payment fails with Paypal then immediately inform us the error code or error message and leave us your email. We get back to so as soon as possible by means of email or live chat.
Our after-sales staff is going to communicate with you about this. So you can contact our customer service with the help of email.
It is suggested that you re-order the product that well-matched you first and then you return the goods that need to be returned. After the item is returned to the address, we will contact you.
You will always receive a unique order number, whenever you place an order for any item on Filtecraf. You can use that order number for any kind of purchase-related questions. You can see your inbox or also check to see whether your mail is in the trash.
Placing an order with Filtecraffilters.com is very simple & easy. All you need to do is just pursue five simple steps:1. Add the item or product to your cart 2. Proceed to check out 3. Check out with your Paypal or fill in your email & shipping address then continue with your shipping method. 4. Go on with to payment method 5. Complete order
If you order is still pending then this is the time when we have not received your payment still, so check your Paypal account or bank account balance once in order to ensure that your account has enough fund for processing order. In case your payment has been completed successfully then you can send us the transaction ID or payment proof so that we can speed up the process.
You can contact us through email by taking the images of courier number & product. We handle your feedback as well as follow up with you.
Mainly all the items are delivered within 5-10 business days. But if there I any public holidays then there will be some delay in delivery as manufacturers and couriers limit their operations at these times, making things out of our control.
You need to check whether the filter is installed in reverse. Check if the refrigerator is a push-type pop-up filter if any foreign stuff is struck.
You this issue, you need to contact us with the help of email as early as possible, also send the images of courier number and product. We will soon follow up with you and handle your feedback.
The filter bayonet plug is correctly detached, the water filter is filled with water and the water filter is placed in the refrigerator.
You need to mount the filter holder as long as you and firmly pursue the instructions for installation.
In this situation, you need to check whether the filter is installed in reverse. In case any foreign objects are struck then check whether the refrigerator is a push-type or pup-up filter.
You can easily filter two to four gallons of water.
In this case, contact us with email as early as possible along with images of courier number and product. We will do follow up ASAP and also handle your feedback.
For this problem, you need to filter about 4-6 gallons of water after the normal installation
The filter bayonet plug is properly removed, the water filter is filled with water and then the water filter is placed in the refrigerator.